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Please reach us at info@btrskin.com if you cannot find an answer to your question.
An advanced med-science skincare line that uses high quality plant derived ingredients to target all skincare types and concerns.
We focus on intensive treatments and serums that cater to all skin types, so you are guaranteed to find a product that works for you!
We use high quality plant derived ingredients, clinically focused formulations, and luxurious packaging for a great experience but more importantly, great results.
An abbreviation for BUTTERFLY symbolizing transformation.
We are Montreal based, located in the province of Quebec, Canada.
We currently do not have a customer service phone line, however you can reach out via email at info@btrskin.com and we will answer within 48h.
No, we are all animal lovers here!
Our CEO has personal experience with domestic violence and this non profit organization helps those who are traumatized by violence whether it's child abuse, bullying, sexual assault or domestic violence.
We are working on offering a range of products that can only be utilized by a licensed professional in a medi-spa, dermatology office or plastic surgery clinic.
We ship throughout Canada at the moment, with a 15$ shipping charge or free shipping after 75$.
We will replace your shipment free of charge if we sent the wrong order, arrives broken or if order is lost in transit. However we will not be offering refunds for wrong addresses placed in order by customer unless notified up to 72h after confirmation.
3-5 days after confirmation of order is sent and for pick up orders it is ready in 24h after confirmation.
An email with tracking info will be sent out once your order has been shipped 3-5 days after confirmation.
Please send us an email with your order number up to 3 days after your confirmation, otherwise your order will be shipped out. You will have to return the products unopened, with the shipping cost at your expense.
Products must be returned within 30 days and cannot be used or opened. The return shipping costs are at the responsibility of the customer.
We accept all major credit cards, apple pay, and google pay.
Gift vouchers are valid for 1 year and the exact date will be listed at the bottom. Please refer to the terms and conditions under "Gift Vouchers" for more information.
Please send us an email with the subject line "PR Collab" along with your portfolio to info@btrskin.com
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